Studio Policies

Group classes – please cancel online reservations MORE than 12 hours before class to avoid having your class pass charged. Please arrive 5-10 minutes before scheduled class time. If you are not signed in precisely at class time, your spot may be given to another who is on time. Class passes are valid for 6 months from purchase date unless otherwise stated at purchase time. NO EXCEPTIONS, NO EXTENSIONS

1 month unlimited expires 1 month from first class scheduled; includes Pilates Mat, Pilates Sculpt, Pilates Tabata & Xtend Barre at Fuel Pilates and Xtend Barre DC; pass does not include group reformer or private sessions; no sharing of your pass is permitted; no cash value; no freezes of pass. Cancelation policy: you must still cancel your reservation online MORE than 12 hours before class to avoid being charged; you must have a credit card on file that will be charged a $15 drop in fee if you do not cancel more than 12 hours before class. NO EXCEPTIONS, NO EXTENSIONS

6 & 12-month unlimited passes include Pilates Mat, Pilates Sculpt, Pilates Tabata & Xtend Barre at Fuel Pilates and Xtend Barre DC; pass does not include group reformer or private sessions; no sharing of your pass is permitted; no cash value. Cancellation policy: you must cancel your reservation more than 12 hours before class to avoid being charged a $15 late cancel fee; contract required; cancellation of pass requires 30 days notice & 1 month fee; you must have a credit card on file. One “freeze” of your pass is permitted per 12 months, additional freezes $50. NO EXCEPTIONS, NO EXTENSIONS.

Private Sessions – by appointment only; include mat, reformer, chair & cadillac; we will enforce a strict 24-hour cancellation policy. If you have an appointment, please cancel 24 hours before your appointment time to avoid being charged for the session. You must guarantee your first reservation with a credit card.

Refunds – We do not offer refunds. A refund may be granted in the event that a medical condition prohibits physical activity. If a class card is partially used, the non-discounted price for the used classes will be deducted, refunding the balance. A physician’s written explanation is required.

Waitlist – If you get into a class MORE than 12 hours before the class, you will receive an auto email confirming your spot. The 12-hour cancellation still applies so cancel online ASAP if you cannot make it. If you receive an email or call LESS than 12 hours before class, you are not obligated to come.

Late Policy – Please arrive on time. You will not be allowed to participate if you are more than 5 minutes late.

No Phones – Phones are not permitted in the studio during class. Please turn your phone off and leave it in your purse, in your cubbie. If you are a doctor or have a sick child, leave your phone at the front desk and we will let you know if there is an emergency.

Socks – For health & safety reasons,sticky socks are required for all classes. You may bring your own or purchase for $14 in-studio.